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Vivian Hairston-Blade

Programs

Customer Experience And Service Excellence Training

It's become a cliche to say "The customer is key."

Smart businesses do more than mouth the words.

Optimizing the customer experience and building a culture of service excellence have always been important — the global recession makes it essential. To succeed in this environment, it is imperative that your organization puts your customers first and places excellence at the heart of every consumer interaction.

At EiGL Consulting, we come from leadership roles within Fortune 100 companies and we focus our energies on the unique challenges your company faces. We have worked extensively in developing leadership competencies in customer experience and customer VALUE delivery, and in helping businesses improve revenue and margin by using the NetPromoter Score.™

Change is here — the question is whether you're going to lead it or follow it. You can lead. We can help.

Speaker Information

Vivian Hairston Blade is Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC) based in Louisville, KY. EiGL Consulting, LLC assists companies in developing leadership competencies & implementing strategies for improving business performance and profitability. Through a combination of coaching and training, companies realize sustainable improvements in quality and reduced costs in their operations. Primary focus is placed on building excellence in customer experience to efficiently retain & grow current customers and increase referrals.

Vivian spent 12 years of her professional career with General Electric in increasingly responsible leadership positions. In her executive role with GE as a Lean Six Sigma Master Black Belt, Vivian passionately led the business in driving a radical focus on customer experience, enhancing products and operations to improve customer retention and growth. Results included an increase in revenues of more than $20mm and reduction in operations cycle times by as much as 85% - a direct impact to the bottom line.

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