Tom Reilly

Programs

Customer Service Is More Than a Department

The purpose of this seminar is to introduce employees at all levels in an organization to the concept that everyone is responsible for customer satisfaction and to encourage them to embrace this philosophy as their work ethic. At the end of this six-hour interactive session, attendees will be able to do the following:

Discuss the importance of customer service, satisfaction, loyalty and retention;
Name four reasons why companies fail to provide world-class service;
Identify internal barriers to better customer service;
Name three attitudes that serve as the foundation for excellent service; and
Discuss twenty ways to improve customer service.

Speaker Information

Tom Reilly's pioneering work in Value-Added Selling has earned him the global reputation as the foremost authority on the topic. In his first year with Mallinckrodt Chemical Works, he was their top salesman. He then started his own successful chemical company. Tom annually speaks to thousands of salespeople, managers, and other employees on increasing their value to the company and to the customer. Tom is president and founder of Tom Reilly Training.