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Teresa Allen

Learn how to empower front-line employees to make it right when things go wrong.

Programs

Profiting From Common Sense Service!

Nationally recognized customer service expert, Teresa Allen will take you on a wild ride through true close encounters on the front lines of business. Each has a strong and specific message for the service we offer to customers on a daily basis. Participants will leave with a new understanding of how each and every customer encounter hits the bottom line.

Teresa will interview your key contacts and will incorporate their own stories to make your stars shine in this intriquing and entertaining presentation. Her Common Sense Service: Close Encounters on the Front Lines book which has sold thousands of copies is the perfect companion to keep the message alive in your organization. Teresa will be happy to stay for a book signing, creating a special memory for program attendees.

Speaker Information

TERESA ALLEN is owner of Common Sense Solutions, a national training and consulting firm focused on bringing common sense solutions to businesses and life! A member of the National Speakers Association and two time recipient of the ASTD Professional Trainer of the Year Award, Teresa has been presenting her highly acclaimed programs for over 15 years. She is author of Common Sense Service: Close Encounters on the Front Lines, and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty.

Teresa was born in Chicago, Illinois and attended Miami University in Oxford, Ohio where she obtained her B.S. in Business Administration with a degree in Marketing. She enjoyed a highly successful sales career with both national corporations and local businesses for over ten years prior to forming her training and consulting firm. In addition to speaking and training, Teresa has served as guest host of local television programming and has authored articles in local, regional and national publications. She has also appeared in several motion pictures.

Testimonials