Sheila Bethel
Programs
Where the Rubber Hits the Road ... Exceptional
Frontline Customer Service
Would you be shocked to learn that 68% of your customers who quit doing business with you do so because they were treated badly? In our increasingly competitive global environment, you cannot afford to be a part of that statistic. Because response matters and caring really does count, it is critical that an emotional connection with your customers is at the very foundation of your service ethic. This connection is often the most underestimated and under-used service quality. The best frontline people - in person, on the phone or on the net - are those with not only the standard skills of: calming upset customers, asking questions and being a good listener; they have that all important emotional connection that says, "we really care about you as a customer and we want to earn your loyalty." The most successful customer service teams have values and beliefs about serving others that translates into the ability to create loyal customers who become your unpaid ambassadors of goodwill.
Speaker Information
Dr. Sheila Murray Bethel's client list reads like a Global Who's Who of Business, Trade Associations, Education and Government. She is a member of the Speaker Hall of Fame with over 3,000 presentations to over two million people in 20 countries. She brings a broad view of current trends and relevant issues that maximize human resources...solve people problems and increase bottom line results. Sheila shares real world solutions for real world issues.
Business savvy and people smart, Sheila understands how and why people perform at their best and what it takes to build and sustain a successful business. She is a thriving entrepreneur and has built three successful companies.
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