Robin Getman
Programs
The Truth about Customer Service Excellence
Imagine being accused of giving consistently excellent service. What evidence would your customers (internal and external) use to convict you? Is it possible the customer isn't always right? Can good service ruin your business? Surprising answer await in this entertaining, revealing and candid session on creating and maintain a culture of service.
What you'll learn...
14 Truths about Customer Service Excellence
Product value from the customer's perspective
Service promises that should be broken
The value of serving from the heart
How four generations perceive and evaluate service and why you should care
Speaker Information
Want people to experience the best your organization has to offer? Want your customers to come back for more and tell others about their experience? Tired of coping with coworkers who may not share your vision?
Hospitality expert Robin Getman gets the job done. With nearly two decades experience in training and management, Robin speaks frankly about workplace experiences people can relate to. Robin's expertise is on the mark and immediately relevant in today's work environment:
Service that sells
Communication that connects
Humor that helps
Your organization will handle even the most challenging situations with finesse and professionalism. Laugh and learn as Robin demonstrates how to relate to customers and coworkers with purpose, passion and personality.
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