• Home
• Request a Speaker
• About Us
• Contact Us

Rick Brinkman, ND

Best-selling Author and Communications Expert demonstrates how to turn difficult customers into "life long" customers with his "Love Thy Customer" Program

Programs

Dealing with Customers You Can't Stand - How To Get The Best Out of Customers At Their Worst!

In an energetic, humorous manner, Dr. Rick acts out the 10 most unwanted behaviors customers display and delivers communication tools to overcome each one. What you say to customers can produce defensiveness or trust, increase resistance or cooperation, promote conflict or understanding. By becoming a conscious communicator - whether in person, on the phone, or through email - having the skills and knowing the specific strategies to handle various problem behaviors empowers you to be successful in bringing out the best in customers - even at their worst!

Love Thy Customer

In this program you will better understand thy customer to see yourself, and the world, as your customers do. You will learn to master the unconscious signals you send that makes or breaks your relationship with customers. This session will also focus on how to turn an upset customer into your most loyal customer as well as a 5 step approach to diffuse anger, establish control of a situation and move to constructive solutions. Love Thy Customer is sure to eliminate the all-too-common stresses and challenges associated with dealing with customers.

Speaker Information

Dr. Rick Brinkman is best known for his Conscious Communication ® expertise conveyed to millions of people via keynotes and trainings, radio, television, print interviews, and numerous award-winning books, videos and audio programs. His energetic, larger than life keynotes are perfect for any organization, association, conference, or event. He has spoken for groups as intimate as 25 CEO's on a sunset cruise to as large as 8,000 conference attendees.

Naturopathic Physician
Dr. Rick earned his Doctorate in Naturopathic Medicine from National College of Naturopathic Medicine, Portland, OR. He opened his practice specializing in mind / body medicine. His success with his patients led him to further study communication and how it can profoundly affect quality of life.

Tom Peters-In Search Of Excellence Trainer
Dr. Rick expanded to public practice becoming a trainer and professional speaker on communication, health, and wellness issues. In 1988 he was one of only 15 people the Tom Peters Group approved to do In Search of Excellence & Thriving on Chaos seminars.

International Best-selling Author
In 1994 he co-authored the international bestselling book, Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst, published by McGraw-Hill. It has been translated into 15 languages and was updated and re-released in 2002. In 1998 he co-authored the McGraw-Hill book, Life by Design, Bringing Out the Best in Yourself, which is available in three languages. In 2002 McGraw-Hill released his third book, Dealing With Relatives: Bringing Out the Best in Family at Their Worst. His latest book, Love Thy Customer, has been selected as McGraw Hill's business book of the year 2006. In addition he is the author of four audio and two video training programs on customer service, communication and life management. His audio tape "Dealing with Difficult People" is on Columbia House's all time top ten best seller list.

Awards Recipient
Dr. Rick has received numerous awards including Funniest Speaker of the Year by the Sales Forum and the Institute for Management Studies Distinguished Faculty Award.

Who's Who Client List
His message is well received by people in all industries at all levels. Clients have included the Astronauts at NASA, LucasFilm, Sony Pictures, IBM, Texas Instruments, the Federal Reserve Bank, the Army, Navy, IRS, Merck, Sanofi-Aventis, Loma Linda University Medical Center, Wells Fargo, Young Presidents Organization (YPO) and many others.

Dr. Rick imparts sophisticated knowledge with a light- hearted touch. Using every day situations, character sketches, and sound effects, he creates a larger than life presentation that fills your people with comic and cosmic "shocks of recognition" and insight. In short, his techniques produce results-oriented action for your organization because the substance of Dr. Rick's content is embedded by humor into memory.

Products

Testimonials