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Rick Brinkman, ND

• Customer Service
• Communications
• Leadership

Programs

General Programs & Healthcare Audiences
Dealing with People You Can't Stand

In an energetic, humorous manner, Dr. Brinkman's message hits home with situations people find themselves in every day, and empowers them with practical skills. Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people we often create difficult situations for ourselves. By becoming a conscious communicator, having the skills and knowing the specific strategies to handle various problem behaviors, you empower yourself to be successful in bringing out the best in people (even at their worst).

Love Thy Customer

In this program you will better understand thy Customer to see yourself, and the world, as your Customers do. You will learn to master the unconscious signals you send that makes or breaks your relationship with Customers. This session will also focus on how to turn an upset Customer into your most loyal Customer as well as a 5 step approach to diffuse anger, establish control of a situation and move to constructive solutions. Love Thy Customer is sure to eliminate the all-too-common stresses and challenges associated with dealing with customers.

Conscious Communication & Leadership: The Leader's Role as a Conscious Communicator

In a time of rapid change where the need to do more with less exists, leaders must create an inspiring environment, empower others, give useful feedback, create an attitude of continuous improvement, and rally people around greater visions and goals. After this presentation, leaders will feel empowered to be great communicators and bring out the best in their teams.

Cage Rattling 101: How to Thrive on Chaos, Embrace, and Create Change

In a rapidly changing world, innovation is not about getting ahead; it's about simply surviving. How do you embrace change instead of resist it? Depending on which you choose, you can get stressed and lose your energy, or you can be enlivened with more energy. In this keynote, Dr. Brinkman demonstrates how to get in a flow with change, how to look at what you do every day and see it in a new way, and how to take an attitude of continuous improvement.

For Healthcare Events
Difficult Behavior is a Threat to Patient Health

THE DISEASE: In July 2008 The Joint Commission issued a warning that rude language and hostile behavior among health care professionals poses a serious threat to patient safety and the overall quality of care. They further stated that hospitals would be required to address such behaviors or risk losing accreditation. The Commission issued a new standard effective January, 2009. Are you prepared?

THE CURE: Dr. Rick Brinkman's 'Conscious Communication®' programs address difficult behaviors.

Dr. Brinkman identifies why people act the way they do, what causes them to be difficult and what to do about it. He teaches specific strategies to turn conflict into cooperation, emotion into reason and hidden agendas into honest dialogue. Even better he doesn't just teach people how to handle difficult behaviors, but how to prevent them and he influences the people who are being difficult to take responsibility for their own behavior.

Speaker Information

Dr. Rick Brinkman is best known for his Conscious Communications™ expertise conveyed to millions of people via keynotes and trainings, radio, television, print interviews, and numerous award-winning books, videos and audio programs.
His energetic, larger than life keynotes are perfect for any organization, association, conference, or event. He has spoken for groups as intimate as 25 CEO's on a sunset cruise to as large as 8,000 conference attendees.

Naturopathic Physician
Dr. Rick earned his Doctorate in Naturopathic Medicine from National College of Naturopathic Medicine, Portland, OR. He opened his practice specializing in mind / body medicine. His success with his patients led him to further study communication and how it can profoundly affect quality of life.

Tom Peters-In Search Of Excellence Trainer
Dr. Rick expanded to public practice becoming a trainer and professional speaker on communication, health, and wellness issues. In 1988 he was one of only 15 people the Tom Peters Group approved to do In Search of Excellence & Thriving on Chaos seminars.

International Best-selling Author
In 1994 he co-authored the international bestselling book, Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst, published by McGraw-Hill. It has been translated into 15 languages and was updated and re-released in 2002. In 1998 he co-authored the McGraw-Hill book, Life by Design, Bringing Out the Best in Yourself, which is available in three languages. In 2002 McGraw-Hill released his third book, Dealing With Relatives: Bringing Out the Best in Family at Their Worst. His latest book, Love Thy Customer, has been selected as McGraw Hill's business book of the year 2006. In addition he is the author of four audio and two video training programs on customer service, communication and life management. His audio tape "Dealing with Difficult People" is on Columbia House's all time top ten best seller list.

Awards Recipient
Dr. Rick has received numerous awards including Funniest Speaker of the Year by the Sales Forum and the Institute for Management Studies Distinguished Faculty Award.


Who's Who Client List
His message is well received by people in all industries at all levels. Clients have included the Astronauts at NASA, LucasFilm, Sony Pictures, IBM, Texas Instruments, the Federal Reserve Bank, the Army, Navy, IRS, Merck, Sanofi-Aventis, Loma Linda University Medical Center, Wells Fargo, Young Presidents Organization (YPO) and many others.

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