Rich Kizer & Georganne Bender
Programs
Taking Service to the Next Level
Regardless of how well prepared you are to do business or how well defined your business plan, if the people in your company -- from stock person to manager -- are not Turned On and Excited, your customers won't be either.
In these tumultuous times, the promise do just a little better than your competition can create disappointing, sometimes tragic results. This "Business Adventure™" is about breaking free of commonalties to achieve stunning results! It is about focusing on each customer moment of truth and doing one more thing to not only to please each customer, but excite them enough to want to come back to your business again and again.
We will examine Turned On and Excited companies, and what they are doing to excel and shine in their customers eyes... and hearts. You'll learn their strategies and strengths, and how they developed these positions. You'll hear it like you have never heard it before with strategies you can use immediately to create a positive impact on the your customers.
We'll also feature Turned On and Excited store associates who know how to excite their customers and add to an attractive bottom line. You'll learn what these associates do to build long lists of loyal clients. You'll hear their thoughts, insights, and how they surpass what their customers expect -- you'll learn how your associates can do the same!
Speaker Information
KIZER & BENDER are well known for their unique and intensive consumer research. Any speaker can talk about customers, but Georganne and Rich actually become them. In addition to yearly focus groups, one-on-one interviews, and intensive on-site studies, their research includes posing as every kind of customer you can imagine. And maybe even a few that you can't! The results of their research is literally straight from the customers' mouth: solid ground level intelligence you can use to better serve your own customers.
Since 1989, KIZER & BENDER's presentations have blended brilliant content with colorful examples, humor and insight. You'll learn while you laugh! And you'll come away with inspiration, strategies, tactics, tips and techniques you can use the moment you return to your business!
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