Rebecca Morgan

Programs

Turn Upset Customers into Satisfied, Loyal Customers

How do you make your upset customers happy? What can you do to ensure upset customers will return, will be satisfied, and will refer others to you? It's the little things that pay off big.

Learn what upset customers want, how to calm them, and how to retain and grow their business. The concepts in this program are applicable to internal and external customers.

Speaker Information

Since 1980, Rebecca has been working with some of the world's leading organizations. The results of these long-term solutions are truly remarkable, and the ROI has shown to be many times what "traditional" one- or two-shot training sessions have yielded.

Tracking the results of the participants' implementation of her ideas is key to ensuring the process succeeds. She works with you to determine pre- and post-program measures to show progress toward defined goals. For example:

Charged with increasing the on-site airport customer revenue, Rebecca's comprehensive program succeeded within the first month after its launch. Revenue increased so much that first month, it paid for all of Rebecca's fees for the 18-month project

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Testimonials

Thank you for serving as our keynote speaker [at our Young Agents Convention]. Members are still talking about your sessions! It is not often that a speaker receives such outstanding comments from our members. I would not hesitate in referring you to other association groups." -Membership Director, Independent Insurance Agents of Colo.