Peggy Morrow

Programs

"The HOW Behind WOW!
- What It Takes To Provide Exceptional Customer Service"

Based on Peggy's new book, Customer Service: How To Do It Right!, this session shares a step-by-step, do it yourself strategy to keep customers loyal, attract new ones and increase your profits. Learn the recipe for a reliable system to help you create a lasting service culture.

Speaker Information

For over 28 years Peggy has been in demand as one of the top customer service loyalty, teambuilding and communication skills consultants, workshop leaders and speakers


Author of four books and other learning tools on customer service, customer loyalty, teams and communications skills, Peggy also writes a bi monthly customer service column for the Better Business Bureau of Houston and has been named a "content expert" for Inc.com. She is regularly consulted on customer service issues by the "Customer Service Advantage" newsletter and has written well over 600 articles on the subject of creating a culture of service and team and employee performance improvement. Peggy will develop and design an approach tailored to your organization or association.

Peggy Morrow

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Testimonials

"I wanted to thank you for the work you did with us in developing a customer service strategic plan. The goal statement you developed for us and the activities you suggested for us to create the "bump into factor" and raise awareness have really helped us make a change in the culture of our team. You have really put us on the path to great customer service--we are seeing a major difference in a few short months!" Marilyn Oliver President Aker Business Solutions