Patrick Lencioni

Pat challenges service providers to be completely transparent and vulnerable with clients in order to overcome the three fears that ultimately sabotage client allegiance. He provides powerful, actionable tools to gain a real, lasting competitive advantage.

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GETTING NAKED: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

Based on the principles in his latest book, Getting Naked, Pat presents a revolutionary and counterintuitive approach to client service that yields uncommon levels of trust and loyalty. 'Naked Service,' as Pat calls it, provokes consultants and service providers to be completely transparent and vulnerable with clients and to avoid the three fears that ultimately sabotage client allegiance. Learn principles like 'enter the danger,' 'tell the kind truth,' and 'always consult instead of sell' that can help you establish a fiercely loyal client base. Whether you are an internal or external consultant, financial advisor or anyone else serving long-term clients—you will glean some powerful tools for overcoming the three fears, and gain a real and lasting competitive edge.

Speaker Information

Patrick Lencioni is founder and president of The Table Group, Inc., a specialized management-consulting firm focused on organizational health. He has been described by The One-Minute Manager's Ken Blanchard as "fast defining the next generation of leadership thinkers."

Pat's passion for organizations and teams is reflected in his writing, speaking, and consulting. Lencioni is the author of nine best-selling books with nearly 3 million copies sold. After several years in print, his book The Five Dysfunctions of a Team continues to be a fixture on national best-seller lists. The Three Signs of a Miserable Job, became an instant best-seller in the Wall Street Journal, New York Times and BusinessWeek. And his latest work, Getting Naked, was released in February 2010.

The Wall Street Journal has named Lencioni one of the most in-demand business speakers. And he has been a keynote speaker on the same ticket with George Bush Sr., Jack Welch, Rudy Guiliani, and General Colin Powell.

Pat's work has been featured in numerous publications such as BusinessWeek, Fast Company, INC Magazine, USA Today, Fortune, Drucker Foundation' Leader to Leader, and Harvard Business Review.

As a consultant and speaker, he has worked with thousands of senior executives in organizations ranging from Fortune 500 corporations and professional sports teams to universities and nonprofits, including Southwest Airlines, Barnes & Noble, General Mills, Newell Rubbermaid, SAP, Washington Mutual, and the US Military Academy at West Point.

Prior to founding The Table Group, Pat worked at Bain & Company, Oracle Corporation, and Sybase, where he was vice president of organizational development. He also served on the National Board of Directors for the Make-A-Wish Foundation of America from 2000-2003.

Patrick Lencioni

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Testimonials

"Pat blew us away! His energy, passion and genuine humor are qualities that truly put him in a class of his own. His session was transformational to our senior leaders."

- Southwest Airlines

"I can honestly say that Pat is the greatest speaker we've had the privilege of hearing at Avnet. He entertained us, and he gave us invaluable insight into ourselves and the way we approach our business."

- Avnet, Inc.

"Having worked with almost every speaker in the business, I can honestly say that Patrick is among the best we've seen. The feedback was simply outstanding. He has an astonishing gift to see through the complexity of the business world and provide clear and practical solutions."

- Benchmark for Business