Nancy Friedman

Programs

Hell Hath No Fury Like a Customer Scorned

This is a unique program blending sales and customer service skills that delivers the Telephone Doctor's famous FIVE FORBIDDEN PHRASES. The five phrases that are guaranteed to frustrate your customers.

Nancy Friedman, The Telephone Doctor, knows the positive alternatives. She'll share them with you and you'll be glad she did. It's a wealth of information designed to increase your sales and customer service.

What are you and your staff saying that turns your customers off and makes them run to the competition instead of turning them "ON" and staying with you?

A content rich program designed to get your customers swearing BY you, not AT you!

There are prizes throughout the program. It's a laugh out loud session where you'll walk away with techniques you'll use forever - - and immediately!

Speaker Information

elephone Doctor® Customer Service Training offers products and services which help organizations improve the way they communicate with customers and coworkers. We're headquartered in an office park ten miles northwest of St. Louis.

Many years back, Nancy Friedman phoned her insurance agent and told him, "Cancel all my policies!" She was upset after experiencing repeated episodes of poor customer service from his agency's staff. For most people, the story would have ended there. Instead, the insurance agent invited Nancy to visit his office and teach his staff how to better handle customers. Combining the service techniques pioneered at an earlier start-up business with the presentation skills acquired from a background in professional theatre, Nancy's customer service training program proved to be extremely popular and effective.

She was soon invited to train over 300 employees at a newspaper in Iowa. It was after one of these sessions that the Editor of that newspaper approached Nancy and congratulated her by saying, "You've sure got all the cures...you're the Telephone Doctor!" After a series of Fortune 500 corporations repeatedly hired her to conduct training sessions, a company was formed to market these skills and techniques. Nancy had a full time career delivering workshops to corporations and associations across North America.

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Testimonials

Someone should have stood up at your session and told you that you gave one of the most valuable talks MDRT has ever presented - at least in the 16 years I have been attending. Your afternoon session was very highly rated by our members who attended. As always, your ideas are immediately transferable and should be heard by anyone who uses a telephone. Absolutely one of the best talks ever at MDRT!! Million Dollar Round Table, Park Ridge, IL Aside from the many comments, such as "loved her spark," "charismatic," and "energetic," one person perfectly summed it up: "Incredible. Thank you." You were in the company of many outstanding, highly rated speakers and you are part of the distinguished top ten performers. As a keynote, you received some evaluations with straight fives, yielding an overall rating of 4.68. Customer Service Management, Colorado Springs, CO