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Mike Wittenstein

Programs

The Customer Experience Begins With Customer Service

Customer Service is a great place to begin to transform the customer experience—and it doesn't end there

Experience Pilot
"Never let your business processes dictate your customers experience."

eeing is believing and clarity is what an Experience Pilot delivers—a visible, tangible, working prototype of the new experience your business can offer. A feasible, practical, scalable, and real experience you can take customers and executives to so that they can see—and feel—for themselves what the experience you want to offer is all about. When people can immerse themselves in a real experience, they understand it faster and deeper, and can contribute improvements and enhancements without resistance.

Speaker Information

Mike Wittenstein is the authority on customer experience. For more than 20 years he has been dedicated to helping companies design and engineer brand experiences that leave customers, employees, and shareholders raving.

So whether youre a CEO looking for help orchestrating powerful experiences that earn steadfast customer loyalty, increase revenue, and create sustainable competitive advantage, or a Meeting & Events Planner looking for a speaker to open eyes and inspire audiences, youve come to the right place.

For two decades, Mike Wittenstein has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. In the process, those clients have gained market dominance, increased their sales, and/or discovered new, unexpected revenue streams.

Today Mike is a sought-after speaker and consultant. He works in the hospitality, retail, technology, healthcare, and entertainment industries, as well as other service categories. He partners with both established and emerging brands. He has helped retailers like Party City, Kinkos, Best Buy, Alternative Apparel and SOHO Office elevate their customer experience, while making it a lot more engaging - and even fun - for all involved. And his keen observational skills and plainspoken, approachable style have given clients like Apple, IBM, McDonald's, and iPay Technologies a looking glass view into how their company is perceived by everyday customers.

Testimonials