Michael Hoffman
Programs
The Guest!: Igniting a Customer Focused Culture
This is an acclaimed celebration of the impact we have on each other and our customers. In this hilarious and interactive multimedia keynote presentation, you'll address issues with tactics for getting your business customers, both internal and external, to feel like a welcomed guest in your home. By the conclusion you'll be excited about the position you hold and ready to apply the tactical skills and approaches you need to work with your "guests" at the home front. This presentation is exactly what's needed to celebrate and energize your customer service people.
Speaker Information
Michael Hoffman, CSP* has been igniting Fortune 500 organizations with his workshops and keynotes for over a decade. His firm, Igniting Performance, is a Dallas-based training and consulting firm specializing in the areas of leadership, sales, and customer loyalty.
From small independent entrepreneurs to blue chips, Michael can count companies such as IBM, EDS, Microsoft, ExxonMobil, VHA, Capital One, Oracle, and hundreds more as not only clients but repeat customers. Using his performance comedy and interactive delivery, he has conducted extensive personal and professional development seminars for thousands of people across the United States and abroad.
Michael brings a one-of-a-kind background to the stage: waiter, disk jockey, entrepreneur, TV host, salesperson, sales manager, human resource generalist, and national sales trainer.
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