Maureen O'Brien

Programs

Wow 'Em -- Building and Maintaining Extraordinary Relationship-Based Service

Business is based on your ability to build and maintain effective relationships. This program will assess your current customer service strategies, help you to develop additional opportunities to exceed expectations with extraordinary customer service, and will empower employees to utilize good judgment to enhance powerful positive customer service. Ever feel like your customers or the people you work with are weighing you down? This program takes a humorous look at all of those interesting folks in our lives and helps determine how to "rise above it all."

Speaker Information

Maureen O'Brien is a professional sales person and business owner who happens to speak. Maureen is a real life, self-made success story. She is living the principles about which she speaks everyday - it's not something she has read in a book.

MO, as she's known to her friends and colleagues, graduated with a degree in education. Her first post college job was in sales for a Fortune 500 Company selling building products to contractors in the Chicago area; not so usual for a woman. After she married, continuous relocation became less desirable. She combined her knowledge of building products and her love of building relationships in sales to create and sustain her own exterior remodeling company. The company was born in 1982. At the same time, her first son entered the world. That gave way to the company name O'Brien & Son, Inc. Maureen and her infant son were in business. They traveled door to door selling siding, gutters, and windows

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Testimonials

Thank you so much for an incredible experience together! You have truly shown me that you approach your craft differently and I am seeing different results. I have had three members of my team proactively reach out to tell me how our day together has impacted their lives, both personally and professionally. While we chose to focus on personal accountability and goal setting (based on your discussions with the team), the lessons learned go well beyond. My team is engaged, has very specific plans in place and knows that THEY are key to achieving their goals. This is a critical time for our team. I took what at the time seemed to be a risk and am so grateful! Our performance continues to improve both in terms of sales and engagement. I look forward to having you back to visit with us - this will be a long lasting relationship as the topics we covered never get old. Thank you for your partnership and passion. Rich Daugherty District Sales Manager - Eli Lilly