Mary-Elllen Drummond

Programs

SuperStar Customer Service:

Outstanding customer service is the key to success. Just one unhappy customer may tell 9 to 21 acquaintances. This captivating session includes: techniques to keep customers-more-than satisfied, coming back, and saying "Wow"; how to inspire your customers to recommend you; how to use humor and be more likable, and how to become a superstar - even in tough, competitive times.

Speaker Information

Mary-Ellen Drummond is one of America's most dynamic and entertaining speakers and seminar leaders. She offers insights and information based on more than 25 years of business, sales and speaking experience. Her enthusiastic style combined with a powerful and memorable message, makes her a favorite with Fortune 500 companies who invite her back again and again.

Mary-Ellen's high-content programs focus on maximizing results through leadership, sales, and customer service excellence. She is known for captivating her audiences as she educates and entertains using original humor, stories and proven strategies.