Marilyn Suttle
Programs
Who's Your Gladys
It's no secret that providing excellent customer service is challenging, even when everything is running smoothly. But what happens when things go wrong? Marilyn's workshops will help you:
Gain skills for handling an irate, misinformed or just plain cantankerous customer
Handle mistakes masterfully
Discover the gift in disguise and enjoy greater success with your customers
Learn creative problem-solving and emotion management tools
Customers have access to so many choices in our global economy and can research their buying options on the internet with lightening speed. To succeed in today's business climate, it is crucial to maintain a strong staff of well-trained employees who know how to develop positive emotional connections with every customer.
Speaker Information
Marilyn Suttle shows executives and front line employees how to profoundly impact the quality of their workplace relationships. She also helps parents create a happier family life at home. Marilyn's unique emotion management training inspires lasting change.
She transforms front-end service staff into happy customer magnets. Did you know that 90% of unhappy customers will leave you for a competitor without telling you they are unhappy?
She replaces stress with presence through life-balancing communication skills that you can put to immediate use. Did you know that people who know how to identify and respond to their feelings are the most productive and happiest achievers?
With Marilyn's warm and humorous presentations, you'll learn how to manage even the most cantankerous customers, coworkers, and family members. She'll help you sidestep tirades and mellow out the meltdowns - yours and theirs. If you want more peace, greater cooperation and better results with others,
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