Lou Heckler
Programs
Ensuring Great Customer Service
More than three million miles of flying...more than 2000 presentations all over the world...at least that number of nights in motels, hotels and inns...and countless numbers of restaurant meals - these are all in the experience that backs Lou's presentation on customer service.
Like most people who travel a lot, he has been treated to some magnificent experiences and has been astounded at the indifferent ways he has been treated in worst-case scenarios. In the process, he has come to believe that great customer service comes down to three key commitments:
Brute force attention to small details, including customer feedback
The elimination of systems that delay service delivery
The creation of a work climate where delighted employees thrive
This presentation is a combination of the practical and the inspirational, as Lou offers concrete ideas that can be put to immediate use. And Lou will practice what he preaches...working in advance with a meeting planner to ensure that his examples are relevant and his knowledge of the client is up-to-date.
Speaker Information
Motivating keynote speaker Lou Heckler is a bit of an anachronism in an era of specialists...but we think you'll find him a good anachronism. He is equally at home handling your needs for a keynoter as well as leading breakout sessions later in the day. He can emcee your final banquet or your entire convention. He is a leadership speaker who covers customer service, being engaged at work, management and peak performance.
Always of an entrepreneurial spirit, Lou then began his full-time speaking career in March of 1980, performing keynote speeches and conducting training seminars on a variety of management topics.
In Lou Heckler, you are getting a seasoned educator and performer, one who is comfortable in small venues of a few dozen people and equally at home on a main stage in front of thousands. His easy, intimate style makes audience members feel he is speaking right to them as he delivers a message filled with high concepts, hilarious insights, and hope.
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