Linda Larsen
Programs
The Art of Providing Positively
Outstanding Customer Service
Every single person in your organization IS your organization. Does everyone understand the vital role they have in creating and keeping customers who want to do business with you for life - AND refer all their friends to you? In this information-packed presentation people will learn very specific skills to help create the kind of environment that makes people LOVE you and your product or service, and sing your praises to anyone who will listen. Attendees will learn:
1. Three things about every human being that they MUST know before they ever interact with any customer.
2. The #1 thing people will ALWAYS remember about their experience with you.
3. The customer service words that work miracles - and the ones that create problems.
4. How to de-escalate any potential problem really quickly.
5. How to say "no" to a customer, or decline their request in such a way that actually leaves the person happy.
6. The information that customers pick up about you before you ever open your mouth - and how to make that information the right stuff!
Speaker Information
Linda Larsen, CSP has been helping people worldwide upgrade their thinking, improve their communication and, simply stated, get much better quality results in life, both personally and professionally. And she does this in such extraordinarily fun, fast-paced and memorable ways that she is sought after around the globe by meeting planners looking to blow people's socks off at their annual conferences. From her largest audience of 17,000 for the Future Farmers of America to her smallest group of 100 for Meals on Wheels, Linda's goal is to make her meeting planner look like a rock star, give her audiences a phenomenal experience and be the easiest, most well-prepared speaker her clients ever work with.
What makes Linda so sought after is her "Funny Factor". Maybe it comes from performing in comedies along side Sid Caesar, Beau Bridges or Ed Harris (OK, maybe he's not so funny....) Maybe it comes from just having a bit of a whimsical, skewed look at the world, but Linda can find humor, comedy and hilarity in almost any situation and is more than happy to share that perspective with her audiences. The result? People REMEMBER information that is set to a backdrop of laughter and fun.
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