Ken Futch
Programs
Customer Service "Providing Lagniappe"
Move beyond the basics and learn the two necessary requirements to create memorable customer service experiences. Discover how to turn that disgruntled customer into a sales opportunity. An upbeat message designed for organizations seeking to increase client retention.
Speaker Information
Meet Ken Futch, professional speaker, humorist, career coach, author and survivor of his own life. As president of Ken Futch and Associates, an Atlanta-based training company that teaches organizations and individuals how to turn situations into opportunities and opportunity into success, Ken has trained more than 100,000 people in seminars held throughout North America and Europe.
Though he counts his education as starting at his father's ESSO station in his native Burgaw, N.C., Ken graduated from the University of North Carolina with a bachelor's of science in business administration.
He is the author of Take Your Best Shot, a book that uses his most famous mishap—accidentally shooting himself in the head—as a springboard for teaching readers how to "turn situations into opportunities." Published in 2005, the book weaves Ken's multiple experiences into a tapestry of career and life advice.
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