• Home
• Request a Speaker
• About Us
• Contact Us

Kathy Loveless

Programs

Thrill 'em to Death Customer Service

This program will teach you how you can guarantee they are not. Helping your employees grasp the customer service vision in every action they take can be one of your most important accomplishments as a leader. Deregulation, in its various stages and possibilities, suggests that utilities may have to compete vigorously for customers in the future. Learn how to make your customers so loyal that they would never consider picking another service provider over you. Learn how to measure opinions, results and attitude shifts.

You will learn from this program on Customer Service how to:

1. Create a organization-wide vision of how to keep customers during difficult times
2. Understand how red-tape can be replaced with more customer friendly procedures
3. Listen to customers in creative ways to determine what is important to them
4. Investigate other organizations for excellent customer service practices and how to use them
5. Identify the customer champions within your organization and let them teach others their ways
6. Smash the barriers to customer-keeping performance
7. Measure everything and track progress
8. Walk the talk by modeling customer-keeping behavior at all times

Speaker Information

Kathy offers a full range of leadership development and teambuilding programs; as well as public involvement services including: strategic planning; public involvement plan writing; coordinating and facilitating public open houses, hearings, and meetings; writing and publishing newsletters; dealing with the media; conducting public opinion research and analyzing data; making public presentations; and preparing final reports on all public issues and events.

Dunn and Bradstreet recently surveyed Loveless Enterprises' customers on seven criteria. Loveless received an overall company rating of 1.14 with 1 = Exceeds Expectations, 3 = Meets Expectations and 5 = Below Expectations. Loveless received a perfect score of 1 on Problem Responsiveness, Quality of Product or Service, and Attitude of Personnel.

Testimonials