• Home
• Request a Speaker
• FAQ
• About Us
• Contact Us

Joe Calloway

• Branding
• Innovation
• Customer Service

Programs

MINDS WIDE OPEN

Creating a mindset of everyday Innovation, Ideas & Improvement

MINDS WIDE OPEN is about:
● the passionate curiosity that drives people to look outside their comfort zone for new ideas
● a propensity for action that means we actually DO things instead of just talking about them and having meetings about them then having more meetings about them
● tearing down barriers like the resistance that most people and (virtually all committees) have to new ideas...the fear of risk...and the biggest barrier of all:
"We're Experts! We KNOW how it's done!" (famous last words of soon-to-be-dying companies)
● the creative power that comes from not knowing what you can't do (5 year olds
are masters of this - we should be, too)
● seeking out and destroying complacency like the evil force that it is!
● knowing that the most important innovations are those that positively impact the customer experience
● and finally, knowing the point....having a clear sense of who we are, what's
important, and what we're all trying to accomplish

Work Like You're Showing Off!

The Joy, Jazz, And Kick Of Being Better Tomorrow Than You Were Today

Becoming A Category Of One:

How Great Companies Transcend Commodity and Defy Comparison

Extraordinary Companies:

What They Do and How They Think to Create and Sustain Business

Building A Company From The Inside Out:

The People Behind The Promise

Speaker Information

Nationally known as a straight-talking expert on how to compete and win in today's marketplace, Joe Calloway has made a career out of helping businesses create competitive advantage through unsurpassed customer service. Called "an expert on developing customer-focused teams" by Sales and Marketing Management magazine, he knows from experience what separates ordinary companies from companies that dominate the competition.

A restaurant owner, business author, and consultant on branding and competitive advantage, Calloway's client list reads like a "Who's Who" in business - from newspapers in Sweden, hotels in Great Britain, and computer companies in South Africa to world brands like BMW and IBM.

Labeled "one of the most innovative and compelling people in customer service" by a National Customer Services Advisory Board, Calloway is the author of Market Leadership: Managing a Customer Focused Team, Focus on the Customer: Winning and Keeping Today's Tough New Customer, and Taking It to the Next Level, and Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison. In addition to his popular videos, "Positive About Change," "Focus on the Customer," and "Taking It to the Next Level," Calloway has produced customized video programs for a wide range of companies. His 2005 book release, Indispensable: How To Become The Company Your Customers Can't Live Without, is receiving rave reviews.

A guest lecturer with both the Graduate School of Business at the University of Tennessee and the Center for Professional Development at Belmont University, Calloway is also a partner in Mirror, an award-winning restaurant in Nashville, which was recently featured on television's Food Network. He speaks frequently on business competition, and he has been inducted into the Speakers Hall of Fame.

Products

Testimonials