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Jeri Mae Rowley

Programs

Customer Experience: Designed to Delight

During Customer Experiences: Designed to Delight!! you will learn how any organization can apply the timely lessons of The Experience Economy to the five major "acts" of your customer's experience:

• Anticipation
• Arrival
• Authentic Engagement
• Reminisce
• Return

This session features the latest trends in the Experience Economy and takes you on a whirlwind "tour" of many delightfully designed, memorable, profitable customer experiences.

Speaker Information

This Saddle Maker's Daughter weaves together her unique humor and storytelling skills to share Western Wit and Wisdom for the Workplace™. She's helped businesses, nonprofits, schools, government agencies and associations improve leadership, change management, project management, sales, marketing, communications, and customer service.

Jeri Mae has been invited to speak in 16 states, Canada, and the US Virgin Islands. Each year over half of her presentations are "return engagements" with delighted customers.

Recently, Jeri Mae completed coursework towards a Doctor of Education: Education Leadership program at the University of Montana. Her resume includes experience as an educator, manager, salesperson, and state program administrator.

Jeri Mae has served as president of "almost every organization I've belonged to since Lively Livestock 4-H." Currently, she is President of the National Speaker's Association's Mountain West Chapter serving professional speakers in Idaho, Utah, Montana, and Wyoming and serves on the Board of the Richfield, Utah Chamber. She has also served as president of her Chamber of Commerce, Faculty Senate, Convention and Visitor Bureau, Society of Human Resource Managers, and the Montana Speakers Network.

For sixteen years, Jeri Mae instructed Small Business Entrepreneurship, Human Resource Management, and Hospitality Management at Flathead Valley Community College in Kalispell, Montana. She is a Certified Instructor for the Montana Department of Commerce NxLeveL Entrepreneurship Course, Travel Montana Superhost Customer Service Training, and for the American Hotel and Lodging Association in both Management and Marketing.

Testimonials