Jeannie Davis
Programs
Five Values That Drive Customer Service Excellence
Ever thought about the dichotomy of the customer and the service provider—especially over the telephone? Unless we consistently work toward improving managerial effectiveness and strengthening customer relationships—internal and external—we may be treating some customers the same way we don't like being treated. When we are ethical in customer relationships, promote EQ in the workplace, demonstrate a willingness to go the extra mile and are consistent in service quality and delivery, we boost employee morale increase customer loyalty and enhance overall customer satisfaction. Keep in mind that customer service excellence is measured through the customer's perception—not yours.
Jeannie shares some thought provoking insights and practical strategies to incorporate into current business practices that will promote ownership of every customer interaction on the telephone.
Speaker Information
Jeannie Davis, is an authority on communication for great customer service and has trained thousands of individuals to maximize the profit- and image-building power of improving their telephone communication skills. An influential speaker and trainer, she is the award- winning author of Beyond "Hello:" A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing author in Real World Customer Service Strategies That Work.
Jeannie's respected affiliation with Fortune 500 companies and national associations is a testament that her workshops, seminars and keynote presentations are beneficial to organizations throughout the country. Meeting planners have discovered Jeannie delivers an exceptional program and is an enthusiastic motivator! Program participants recognize her genuine passion for encouraging people to make beneficial behavioral changes—and showing them how to do it.
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