Jason Young
Programs
"The Southwest Effect -- Successful Practices of a Market Leader"
Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible - and indeed profitable in Corporate America today. But what's the real story? As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not "just happen." A customer service initiative can be created and nurtured to flourish into a customer service culture. Beyond the headlines and the hype, Jason shares the real inside story behind the success of the company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. You won't want to miss this inside edition from the man who knows it best.
"Smart Service -- Establishing Customer-Defined Service Excellence"
As the competition heats up for goods and services, organizations today struggle to be characterized by their customer service initiatives. During this powerful presentation by Jason Young, you'll find out what outrageous customer service can really do for your bottom line. Discover the meaning behind "customer-defined" service and how that may very well separate you from your competitors.
Speaker Information
Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company's innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
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