James Lloyd
Programs
Dazzling Service
In this most requested session, James shares his top-ten most effective service techniques gathered from his 20 years of experience. This dynamic keynote enhances interactions with both our internal and external customers, as well as with our relationships outside of work. James discusses handling irate customers, secrets to recovery, powerful apologies, and listening with intention.
Speaker Information
James presents to a vast array of industries across the United States and abroad. His extensive background in healthcare leads him to speak to hospitals, insurance agencies, educators and private clinics that focus on a broad range of topics - from personal potential to customer service - inspiring performance and addressing industry-specific concerns, including malpractice and patient services; however, his message is universal across industries and he has with the ability to envision, create and implement finely-honed motivational presentations designed to educate and challenge conference event attendees in a relaxed and interactive environment.
James has published two books, I'm on Fire, Watch me Burn!, and Torch Tips for a Luminous Life and has developed and delivered three Continuing Education (CE) courses utilized by health insurance agents to fulfill State of California continuing licensure requirements.
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