Jake Poore
Programs
Creating a World-Class Service Culture
Dissect the cultural DNA of corporations known for their world-class service, delivered consistently and virtually seamlessly through the eyes of the customer. Share insights on how they implement such a culture and how those insights can be hardwired to your business as well. Jake Poore has worked at the Wait Disney Company, has analyzed Southwest Airlines, Ritz-Carlton, Nordstrom, and others, and will share his insights on the secrets to their service success.
Speaker Information
Jake Poore is a leader in customer service excellence, inspiring countless audiences with his vision for world-class service. He is a thought-leader, an inspiration, and a catalyst for change for organizations that want to raise the bar on their customer service.
Mr. Poore's excellent training, facilitation, and customer service skills were developed in part over his 18-year career with The Walt Disney Company and with the Franklin-Covey organization. He began his Disney career in 1982 as a research specialist during a time when Disney was expanding into worldwide markets and needed demographics for its many mergers and acquisitions. He then spent several years with the Disney University, the internal training arm of Disney, both in Orlando and their Disneyland Paris counterpart pursuing his passion for training and development. In that role he was responsible for teaching corporate philosophy and business practices to the 65,000 Disney Cast Members and helped develop the Service Excellence program for Disney's leadership teams.
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