Hal Becker

Hal will train your employees on understanding that "Customer Service is not what you think it is, but what the customer thinks.

Programs

Customer Service: How to Keep Clients For Life

Getting the customer is easy; it's keeping the customer that's the hard part. As all of us are aware, there is nothing new in selling and customer service.

Hal's fun, upbeat approach goes back to basics which many of us have forgotten or strayed away from. He will show you the fastest way to improve your customers' satisfaction and your company's image. You will learn how to understand the customer's needs, how to build long-term relationships, and why "creative opportunities" are essential in ensuring exceptional customer service.

Speaker Information

Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, Continental Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.

Hal is the author of "Can I have 5 Minutes Of Your Time?" which is now in its 18th printing and is used by many corporations as their "Sales Bible." He has also authored two other best sellers "Lip Service," one of the nations foremost books on customer service, and "Get What You Want," a fun, upbeat and fresh approach to negotiating
Inc. Magazine has voted Hal as one of the nation's top speakers in the Area of Sales and Customer Service..