Gloria Thomas
Programs
Adventures of The Undercover Customer
There are interesting, funny, inspiring and amazing stories that come from the world of customer service. With each story, there are lessons about how organizations can build leadership that inspires and delivers the best customer service. Take a light-hearted look at challenges that everyone who serves customers faces and learn how to meet these challenges with less stress and positive outcomes.
Are Your Customers Buying You?
Why bother to give excellent customer service? Do customers really care? Even if they didn't, giving your best is actually good for you! Look at customer care and service in a new way. Become more convincing by learning how to sell customers on your solutions and suggestions. Prevent angry and agitated customers with targeted communication strategies. Or deal with angry customers in a way that allows you to give your best, without giving it all.
Speaker Information
Wizard Workforce Development began in 1993 as Gloria Thomas Communications. When working with a large client, delivering an organization-wide customer service training, consulting and voicemail revision project, a television special titled, Merlin, aired.
Watching Merlin advise several kings reminded Gloria of what she did for leaders of organizations and departments. She works closely with her clients, sharing strategies and insights and she helps them find solutions for "people problems" of every kind.
t dawned on her: WIZARD was the perfect name for her company! In addition to Merlin, she had always loved The Wizard of Oz. She especially adored the concept the Wizard shared with the brave little band of travelers: "You always had the power, the heart, the brain and the courage!" Soon after, she adopted the slogan There's Magic In Everyone!™
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