Frank Polkowski

Programs

Coping with Challenging Conduct

The customer is always right. Have you heard that before? Maybe so, but, in order to deliver excellent customer service, we have to be in control of ourselves and the situation. What happens if we lose control? Discover how to manage the moment and not only keep the customer, but keep them for life?

Speaker Information

During his 25 year career with IBM, Frank developed extensive management instructional and philanthropic skills. Leaving IBM, he started NonProfit & Management Consultants, enabling him to help numerous corporate and nonprofit organizations reach their immediate and long term goals by developing their people. His clients have gained tangible techniques and skills that can be used immediately to improve their organization, professional career or personal life.

He co-authored "Fantastic Customer Service Inside & Out", an anthology written with 19 other experts. With more organizations performing services rather than producing goods, customers are focusing on service quality almost as much as they do price. Frank's chapter explores how you can make service a leadership behavior in all your people and help your leaders serve others.

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Testimonials

" Excellent trainer. Great speaker, made the class fun and enjoyable. Uses examples everyone can relate to" and "stimulating and informative" were just some of the comments attendees had about Frank Polkowski, presenter of Commerce Chenango's "How to deliver exceptional customer skills" workshop. Attendees were taught useful tips, techniques and skills on how to keep a customer happy, making the customer feel important, identifying effective telephone skills, follow-up techniques to ensure repeat business and saying "no" without antagonizing the customer." - Commerce Chenago