Donna Long
Programs
Me, Myself & I, The Surprising Key to Great Customer Service
The key to great customer service is for service providers and leaders to focus on their own behaviors when interacting with internal and external customers. Audience members will:
Explore the concepts of Emotional Intelligence and it's connection to service
Relate attitude and service with personal responsibility
Recognize the WIIFM (What's In It For Me) Factor
Examine ways to keep Customer Service fundamentals alive
Speaker Information
Donna's training career started with Hyatt Hotels and moved to the world-recognized excellence of the Walt Disney World Co. team, where she worked for 15 years, including 1 ½ years at Tokyo Disneyland. Donna managed Human Resource Departments for both Hyatt and Disney.
Donna specializes in customized program and process design, which includes train-the-trainer sessions allowing organizations to deliver her training company-wide by using internal facilitators. She is the creator of QUALITY FIRST, STRIVING FOR FIVE STAR EXCELLENCE and the SERVICE SAVVY series of workshops. Thousands of participants have attended her interactive sessions and she has worked with hundreds of private and public sector organizations providing innovative training that offers methods for helping individuals to achieve doing the right things right the first time! Participants rave about her ability to make learning fun and meaningful!
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