Donna Cutting

Learn how to WOW your customers and earn their repeat business and referrals

Programs

The Celebrity Experience: How to Make Your Customers Feel Like STARS

Based on Donna's book, The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service, this presentation shows you how to turn customers into lifelong raving fans by giving them the star treatment. You will walk away inspired by the stories of people and organizations that strive to become extraordinary. You will be given ideas and ACTION steps that you can implement immediately that will have your customers saying WOW!

Best of all, as in all of Donna's presentations, the audience is the star of the show! Filled with humor, interaction, and surprises you will be engaged from beginning to end. Donna even travels with her own red carpet!

Speaker Information

Donna Cutting, CSP, is the President and CEO (Chief Experience Officer) of Donna Cutting Presents, Inc. She is a nationally recognized professional keynote speaker and customer service training consultant and the author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service. An expert in audience and employee involvement, Donna shows leaders how to engage employees in improving the customer experience for maximum bottom-line results. She has presented, consulted and developed training programs for a wide variety of companies and organizations such as Penn National Gaming, Presby's Inspired Life, Country Meadows Retirement Communities, PricewaterhouseCoopers, American Express Corporate Travel, Great Harvest Bread Company, Love Management, the American Association of Homes and Services for the Aging, Florida Adult Day Care Association, GTE Federal Credit Union, First Richmond Bank, California Association of Health Care at Home and many, many more.

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Testimonials

How can I ever thank you for coming into our lives at just the right time. As you know, the majority of us have worked together for many years in a highly demanding and stressful environment and at times we seem to take each other for granted. We all agreed that we had simply forgotten to appreciate each other in the way we would like to be appreciated. Your presentation, "The FUNdamentals of Team Spirit," and the personal touch you added to it, made us all regroup and come together again. You made us think, you made us laugh and you made us care. Once again, Donna, let me thank you from all of us. You made our Annual Staff Retreat a very memorable one and we enjoyed every minute of it. Sincerely, Connie P. Evans Director, Faculty Support Services Stetson College of Law