Craig Harrison

Programs

Stellar Service!

Stellar Service! teaches you myriad strategies, methods and techniques for successfully serving your customers with style, swiftness and aplomb. You will walk away with a checklist of action items to immediately and instantaneously implement. It's time you Express Your Excellence!

Excerpted from his book Stellar Service!, this presentation addresses customer service in person, over the telephone, through the Internet, and also addresses dealing with problem customers. Examples and role pl

Speaker Information

Craig's articles and columns on sales and service, leadership and communication have appeared in Transaction World, Executive Excellence, Sales & Marketing Excellence, Support World, Customer Service Newsletter, The California Job Journal, The Professional Caterer and over thirty times in The Toastmaster,and you've read about his Elevator Speech booklet in the San Francisco Chronicle. He's even bee an online expert for CloudWise.com and match.com. It's time you hear him speak!

Craig is an instructor for the University of California at Santa Cruz Extension's Silicon Valley Business department, designing one class (on Meetings), and teaching it and two others (Credibility in the Workplace; being Positively Savvy in the Workplace) for the last nine years. Craig Harrison combines humor, wisdom and common sense to help you communicate with confidence and clarity