Clint Maun
Programs
A Commitment to CQI Benefits
Both Customers and Facility
The attitude component is the belief that it's possible to continuously improve quality. Quality must be defined in the attitude phase as follows: if the product or service meets or exceeds the expectations of the customer, and it meets or exceeds our expectations as the provider, then it is by definition a quality product or service. That means if we say our product or service is good but the customer isn't satisfied, it's still not quality. Conversely, if the customer is satisfied but we don't think our product is quality, then it's not quality - we are simply delivering our work effort with an attitude of, well they are satisfied, but we know it's not as good as it should be.
Speaker Information
As co-founder of Maun-Lemke, Clint has over 38 years experience in healthcare management, leadership, quality enhancement and self-development programs. Clint's acclaimed leadership process, "Smooth Operations", has been successfully implemented in small and multi-facility businesses nationwide. His visions, ideas, techniques and concepts are currently at work in thousands of organizations throughout the country.
Since 1984, Maun-Lemke has concentrated on innovative ideas and techniques to improve the "people business" of the healthcare profession. As the Information Resource for Healthcare, Clint consults and speaks on staff retention, customer service excellence, turf/team issues, mergers, marketing, leadership, strategy, and change. Our strength is optimizing employee effectiveness with programs targeted to the 3 "C's" of healthcare...Customers, Co-workers and Collaboration.
Clint has the proven ability to motivate individuals to positive action and implement results-oriented change. Using his vast experience and knowledge of the healthcare industry, Clint can provide proven and practical approaches to address the challenges facing healthcare today.
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