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Cindy Solomon

Programs

The Customer of the Future™: Creating True Customer and Employee Loyalty

Creating a truly customer-focused organization no longer involves simply improving customer service levels. It now depends on everything from engaging and developing skilled leaders who embrace risk and thrive on change, to creating loyal relationships with employees -- and empowering them to do all they can for their customers. As customers become more educated, more critical and more demanding, organizations must discover the keys to creating profitable, lifetime relationships with them. Transform into an organization that adapts to change with cheers, rather than jeers! Hear practical, real life examples from Cindy's extensive work in Corporate America of organizations who have transformed themselves in order to not just meet the needs of their customers, but to exceed them! Solomon's humorous, motivational and customized delivery makes this presentation an especially great opening for any meeting or event.

The Power of One™:
Creating Extreme Performance One Employee, One Customer at a Time

World class customer service organizations are created by leaders and employees who embrace accountability and revel in their ability to serve their customers. Learn from the expert how every leader and every organization can create a customer-focused culture that benefits both the customer and the bottom line. Solomon's real-life examples and practical steps to creation ensure that every attendee, whether they be on the front-line or in the executive suite can walk away with a plan to create a trusting, accountable organization truly focused on the customer.

Speaker Information

Cindy is passionately committed to helping organizations build long-term, profitable relationships with their customers, their leaders and their employees through keynote presentations, executive coaching, leadership training and strategic consulting.

Is an internationally recognized speaker, writer, executive coach and consultant in the fields of customer service, customer loyalty, employee retention and leadership development.

Is sought after by companies large and small for her humorous, provocative and compelling insights on the current business landscape presented to tens of thousands of leaders each year.

Testimonials