Chuck Reaves
Programs
Customer Servicing
The entire area of customer service has gone through an evolution that rivals the changes in any other segment of corporate America. "Excellence" and "Quality" left in their wake companies that are delivering better products and services, and now customers are also demanding the same level of quality in their relationships with their vendors.
To develop this program we interviewed, of all people, the customers of our major clients. We learned what their expectations were, what they were looking for in the area of customer service, and we also had a few surprises. Then we developed one of the newest, most comprehensive programs to help you address the wants and needs of your clients.
We were able to identify six different types of customers, with a migratory pattern that leads from satisfied to dissatisfied customers. We also learned that this pattern is predictable and manageable.
This program will teach your customer contact people how to identify and manage each of the six types of customers. It will teach your salespeople and middle managers how to develop programs and techniques to give the right kind of service to the right kind of customer. And, it will show your executives how and why most of your current customer service resources are misspent and what you can do to significantly improve your customer service without making major changes in your budget, marketing strategy or pricing.
Speaker Information
He is the former top salesperson for AT&T where he was the highest producer out of 1,100 salespeople. He was promoted to sales manager and then left the world's largest corporation to form one of the smallest, Twenty One Associates in Atlanta.
Of the 4,000 members of the National Speakers Association, Chuck is one of only 63 to have received both the CSP and CPAE designations.
His first book, The Theory of 21 has been translated into Japanese. His latest book, Never Take Money From A Stranger, teaches how to ask for whatever you want and get it.
His motto is "Teach Others" and he practices what he preaches. For his volunteer efforts he has been named an "Outstanding Georgia Citizen," "Veteran's Advocate of the Year" and has received recognition from two presidents and other dignitaries.
He says he took the long road from being a blue collar worker in a cotton mill, to being a decorated Vietnam veteran, to serving as president of a thirty million dollar company.
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