Chip Madera
Programs
Courageous Service
7 Policies That Create "WOW!" Research has validated the correlation between service excellence and employee satisfaction. There is no doubt that the parallel between the two is no coincidence. It is no wonder that world-class organizations like the Mayo Clinic, Southwest Airlines and Disney receive high satisfaction scores from both employees and customers. This session was developed to clarify the essential policies that need to be initiated, standardized and enforced to create an environment of engagement and service excellence. These policies will help you re-brand your company so that you can join the ranks of the world-class. Don't miss this high energy, high content session that will take your organization to the next level
Speaker Information
Chip Madera, MS, CSP is a Motivation and Performance Strategist who has been speaking, training, coaching and consulting professionally for almost two (2) decades. He is an business speaker who speaks at over 100 programs each year. Not your typical communicator, Chip brings an unusual one - two punch balancing an incredible love for people with a refreshing and tactful candor that will motivate your audience to take action and will inspire them to the core.
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