• Home
• Request a Speaker
• About Us
• Contact Us

Bob Phibbs

Programs

You Can Compete!

Retail isn't that hard to perfect... it comes down to having the right people and right product for your customers. When you drop one of those, you end up settling. And if the past year has taught us anything, it's that you just can't settle anymore if you want to get ahead of the competition and stay there. In this retail training presentation, you'll discover how to make bigger sales and earn the profits you seek by building the right team, holding on to existing clientele, and capturing new customers.

Speaker Information

Bob Phibbs, the Retail Doctor®, has helped hundreds of small and medium-sized businesses in every major industry, including hospitality, manufacturing, service, restaurant and retail. He is a nationally recognized expert on business strategy, customer service, sales, and marketing. With over thirty years experience beginning in the trenches of retail and extending to senior management positions, he has been a corporate officer, franchisor and entrepreneur. His presentations are designed to provide practical information in a fun and re-memorable format, earning raving fans along the way.

One of Phibbs' most publicized successes was his association with an independent coffee house where sales had slipped for years after Starbucks opened ten blocks away. When a second Starbucks opened just seventy-five feet from the store, the Retail Doctor® arrived to overhaul the operation. Sales rose a dramatic 50 percent over that record year and an additional 40 percent the following year. From that success, Bob drank up the next big trend helping It's A Grind Coffee, a startup, first as COO and then as CMO. Along the way, they grew to over 125 franchised locations nationwide, created a lot of buzz as the featured coffeehouse on ShowTime's Weeds and helped make it the second-fastest growing company in Los Angeles County two years running. He was also a partner in growing the Hunter Douglas elite Gallery dealers program across the US.

Testimonials