Bill Perkins

Programs

Build a Pickle Factory!

If you've seen the "Give 'em The Pickle" video or Bob Farrell deliver his keynote address , then you are ready to go to the next level. For many years, organizations have had Bob keynote their event and then had Bill follow up with his fast paced, audience involved seminar. Bill advances your organizations' customer service culture to gain the competitive edge. Central to the theme is that unique ability to develop an organization with a reputation for service, consistently delivered at every level, by every employee. In this seminar Bill drives home the concepts of how to:

• Build Trust - Deliver what you promise


• Build Vision - View every customer as the boss


• Build Enthusiasm - Create excitement about service

Give 'em The Pickle And They'll Be Back!

After co-authoring the popular book, Give 'em the Pickle!, Bill and Bob Farrell formed a dynamic customer service team that helped companies across the United States treat the customer like the boss so they would utter those three magic words: "I'll be back!" The well known Give 'em the Pickle story applies to every type of business that wants to give that extra level of service and keep customers coming back. Bill believes that the key to winning and keeping customers is to make them happy by exceeding their expectations. This simple concept can't just be taught, it must be caught. That's why his impassioned keynote speech and half-day seminar, based on the book, transforms the way companies treat their customers.

Bill's step-by-step strategy reveals the customer service program that demonstrates how to gain long-term customer loyalty. His message is on target for every business that wants all customers to not only come back, but bring their friends as well!

Awaken The Leader Within

Bill's popular book, Awaken the Leader Within, provides him with key principles that transform how people view themselves and their leadership role. A fun and exciting keynote, his passion for serving others backed by powerful leadership stories is destined to create a memorable and motivating message for leaders.

Just as customers need pickles - those special things you do for them to keep them coming back - your employees need their pickles too. They want and need certain things from you as their leader. If they get them, they'll follow you and achieve great things. If they don't, their belief and respect for you as a leader may begin to slip. Discover those leadership principles; when and how to use them to inspire your employees to be all they can be!

Speaker Information

Bill Perkins' philosophy for business success is simple: never forget that the customer is the boss! A theme that he and Robert Farrell made famous in their book: Give 'em The Pickle! An entertaining and dynamic personality, Bill shares with audiences the recipe for building business and keeping customers for life.

Businesses have managed to improve technologically, but all too often at the expense of the customer. Ultimately, every business stays in business because it serves people. That's why it's so crucial for every member of every team to give away pickles. When Bill talks about "pickles," he's not talking about giving away merchandise. He's talking about giving away service that exceeds the customer's expectations. The key is to discover how your company can do that and then release everyone to generously give away pickles.

Bill has written or collaborated on fifteen books, including Lessons From a Dream Maker, Awaken the Leader Within, The Leadership Bible, and of course, Give 'em the Pickle. Bill has appeared on many nationally broadcast television shows such as the top rated "O'Reilly Factor" as well as hundreds of radio shows across the nation.

As a successful leader, author and speaker, Bill's seeks to infect companies with a passion to take care of the customer and provide them with a strategy to make it happen. His energy, humor, and the special way he personally connects with the audience sets him apart from the rest. Audiences especially appreciate his amazing ability to customize his message in such a way that he seems like a part of the team he's addressing. One thing is for sure: Bill's message motivates the audience to "Give 'em the Pickle!"