Barbara Bartlein
Programs
Customer Service Power
Customers expect service organizations to be consistent in every contact and experience. This workshop focuses on the specific behaviors and attitudes that reflect flawless customer service. Available in seminar or half-day format.
In this seminar you will learn:
What customers really want
Why long term customers change to the competition
Understanding the external and internal customer
How to improve listening skills and confirm understanding
The value of the angry customer
To identify the ten deadly sins of customer service
How to use "why" before "what" as a technique to save time, build rapport and increase customer loyalty
The little things that make a difference
Speaker Information
Barbara Bartlein is the People Pro.® She helps you build your business and balance your life. A frequent guest on radio and T.V., she is Past-President of the National Speaker's Association- Wisconsin Chapter.
Barbara has owned and operated three businesses, one that now trades on the New York Stock Exchange. She previously was Vice President of St. Mary's Hospital, Milwaukee.
Barbara is the author of "The People Pro", a monthly column that appears in The Business Journal, and other periodicals. She is a contributing author for the "Chicken Soup for the Soul" series. Her book "Why Did I Marry You Anyway? 12.5 Strategies for a Happy Marriage," received a five star rating from Amazon and is a bestseller.
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