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Arnold Sanow

Programs

Keeping Customers for Life ... Creating a "WOW" Customer Experience·

The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a "wow" feeling about you and your services.

Specifically participants will learn; 6 key ingredients to keep customers for life and get them singing your praises; what other companies and organizations do to succeed with their customers; 15 easy things you can do now to keep customers, what does good customer service really mean; turning moments of truth into moments of magic; making every meeting and transaction positive memorable and special and more ...

We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.

Speaker Information

Arnold accomplishes this through keynotes, seminars, training, facilitations, retreats, coaching and consulting. He focuses on; communication, people skills, persuasion, presentation skills, emotional intelligence, getting along, team building, leadership, customer service, relationship selling, networking and other business and personal development topics. He has delivered over 2,500 interactive, entertaining, non-boring, thought provoking, and content rich paid presentations to more than 500 different companies, governmental agencies and associations throughout the world. He averages 4.8 to 5.0 out of 5.0 on evaluations and is asked back by more than 90% of his clients. He is the author of 5 books to include, "Get Along with Anyone, Anywhere, Anytime", "Marketing Boot Camp", the "Charisma Card Deck.. Build Relationships, Rapport and Connect" and CD's such as "Keeping Customers For Life ... 37 Proven Solutions" He is a frequent guest in the media to include the CBS evening news, ABC world morning News, Wall St. Journal, USA Today, Time Magazine, etc. He has been a National Spokesperson for AT&T and Intuit and is the President of the Business Source, Inc., a business development and training firm since 1985. He is also a former adjunct professor at Georgetown University.

Testimonials