Our Featured Customer Service Speakers

"Across 16 key economies (countries), the total loss for poor customer service in US dollars is $338 billion annually. 66% of consumers said they had ended a relationship due to customer service alone and 61% of the time they take their business to a competitor." (Genesys, with research firm Greenfield Online and Datamonitor/Ovum, 2010)

At Speakers Connection, our speakers focus on building customer focused companies from selecting, training and inspiring employees for service delivery, to dealing with difficult customers, creating customers' trust, and ultimately gaining customer loyalty. View our Preferred Collection of speakers!

	Bob Farrell His best-seller: Give 'Em The Pickle stands alone in customer service strategy. After using his strategy, your customers will be saying: "I'll Be Back!" Fee: Call For Quote
	Rick Brinkman, ND Best-selling Author and Communications Expert demonstrates how to turn difficult customers into "life long" customers with his "Love Thy Customer" Program Fee: Call For Quote
	Daniel Burrus Leading technology forecaster & business strategist who focuses on creating and sustaining competitive advantage and integrating old and new media to achieve superior results - such as APPs as a customer service tool Fee: Call For Quote
	Tom Connellan Question: Why did Selling Power magazine identify Tom as one of seven "tough talking and truth telling" keynote speakers? Answer: Because Tom helps you build sustainable profits and the only way to do that is to be a straight shooter. Fee: Call For Quote
	Lisa Ford Lisa delivers strategies for creating customer loyalty, customer focused culture, and building and training the right team - setting service standards that deliver results! Fee: Call For Quote
	Kevin Freiberg, PhD Recently named one of the "Top 30 Best Minds on Leadership" by Leadership Excellence Magazine, Dr. Freiberg is among the most influential voices on the speaking circuit today. Profiling revolutionary business leaders for over 20 years and creating roadmaps that help clients create their own revolutionary strategies for growth. Fee: Call For Quote
	Shep Hyken "Practical, tactical and hands-on, 'The Amazement Revolution' will push you to initiate the customer interactions you should have been doing all along." says Seth Godin of Shep's latest book. Fee: Call For Quote
	Douglas Lipp Formerly the Head of Training at Disney's Corporate Headquarters, Doug delivers the message that changing culture from "We're the best; why change?" to the progressive: "Don't rest on your laurels!" mentality continues to be the mainstay for organizations Fee: Call For Quote
	Joseph Michelli, PhD Author of The Starbuck's Experience,Dr. Michelli presents customer trends verifying the wisdom of adopting a cost-effective commitment to elevating service and customer experience and targeting customer retention and acquisition of your competitors' disgruntled customers. Fee: Call For Quote
	Ross Shafer Ross believes you should stop training customer 'service'...and start coaching customer EMPATHY. Let him show you how! Fee: Call For Quote

Blog

• AT&T Delivers Customer Service APP

  ATT today announced a new TV app that gives customers convenient access to self-support information and tools for their AT&T U-verse TV service directly from their TV screen — another way AT&T is delivering a better experience to U-verse customers. … Continue reading →

  
  
• Top Ten Worst Companies In Customer Service

  The MSN’s Money Customer Service Hall of Shame is out and the top ten worst companies for 2011 is being led by Bank of America, who by the way, has been on the top ten list for the last 3 … Continue reading →

  
  
• Chick-fil-A, A Little Over The Top?

  Pat Lencioni, author of Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty says the Atlanta-based restaurant company [Chick-fil-A] is known for extraordinary service and customer loyalty, as well as strong financial performance. Anyone who … Continue reading →

  
  
• Looking To Build Customer Loyalty?

  Micah Solomon, bestselling author-Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customers Service Organization, offers six action items that will set the stage for building true, bankable customer loyalty. In these still-shaky economic times, it’s important to find … Continue reading →

  
  
• Customer Service Via Social Media

  Jay Topper , SR VP- Customer Success, at Rosetta Stone says “Social media sites are indispensable for defining customer support and creating the processes that drive revenue and keep customers coming back. Successful customer retention and acquisition strategies are more … Continue reading →

  
  
• Ten Customer Service Tips For Customer Loyalty Month

  The American Customer Satisfaction Index just released their latest survey indicating customer satisfaction is at a two-year low. Shep Hyken’s “Top Ten” list of customer service tips from his new book, “The Amazement Revolution” is a must read. Continue reading →

  
  
• In one word, the difference is ‘relationship.’

  None compare in service and skill to the Speakers Connection Continue reading →