Choice Customer Service Speakers

View a "sampling" of our speakers who address customer service in relation to managing the customer, CRM software systems and technology, handling confrontations, building relationships, internal customer satisfaction, exceeding customer expectations, problem resolution, thinking like a customer, building a customer service brand, online customer loyalty, service recovery and total customer satisfaction. Please call us (503-747-6897) for a complete list of our speakers and for our service of matching the best speakers to your budget and customer service topic.

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	Bob Farrell His best-seller: Give 'Em The Pickle stands alone in customer service strategy. After using his strategy, your customers will be saying: "I'll Be Back!" Fee: Call For Quote
	Tony Alessandra Tony's content is simple, practical and easy to use and remember. It is very common for audience members to successfully use one or more of Tony's ideas from his speech several months after the program. Fee: Call For Quote
	Teresa Allen Learn how to empower front-line employees to make it right when things go wrong. Fee: Call For Quote
	Susan Baker Fee: Call For Quote
	Bodine Balasco Bodine will deliver valuable information that will help people and teams create desired results. Fee: Call For Quote
	Rick Barrera Fee: Call For Quote
	Laura Barron Laura will give you the techniques to build customer relationships faster and stronger. Fee: Call For Quote
	Barbara Bartlein Fee: Call For Quote
	Steve Beck Fee: Call For Quote
	Hal Becker Hal will train your employees on understanding that "Customer Service is not what you think it is, but what the customer thinks. Fee: Call For Quote
	Rob Bell Fee: Call For Quote
	Frank Besednjak Fee: Call For Quote
	Sheila Bethel Fee: Call For Quote
	Chris Blackmore Fee: Call For Quote
	Pete Blank Fee: Call For Quote
	Hank Brigman Fee: Call For Quote
	Rick Brinkman, ND Best-selling Author and Communications Expert demonstrates how to turn difficult customers into "life long" customers with his "Love Thy Customer" Program Fee: Call For Quote
	Tom Britton Fee: Call For Quote
	Michael Broome Fee: Call For Quote
	Phil Bruno Fee: Call For Quote
	Daniel Burrus Leading technology forecaster & business strategist who focuses on creating and sustaining competitive advantage and integrating old and new media to achieve superior results - such as APPs as a customer service tool Fee: Call For Quote
	Dan Chenoweth Fee: Call For Quote
	Anthony Cirillo Fee: Call For Quote
	Susan Clarke Fee: Call For Quote
	Tom Connellan Question: Why did Selling Power magazine identify Tom as one of seven "tough talking and truth telling" keynote speakers? Answer: Because Tom helps you build sustainable profits and the only way to do that is to be a straight shooter. Fee: Call For Quote
	Christine Corelli Fee: Call For Quote
	Robin Crow Fee: Call For Quote
	Donna Cutting Learn how to WOW your customers and earn their repeat business and referrals Fee: Call For Quote
	Mike Dandridge Fee: Call For Quote
	Jeannie Davis Fee: Call For Quote
	Dan Day DAN CAN HELP EMPLOYEES UNDERSTAND THE BRAND AND COMMUNICATE ITS MESSAGE CONSISTENTLY AND EFFECTIVELY TO MAKE EVERY 'MOMENT OF IMPRESSION' WITH CUSTOMERS STRONG Fee: Call For Quote
	Solarzar Dellaporta Your employees will know how to make bad customer service great. Your employees will know how to build customer loyalty. Your employees will know how to be a Customer Service 'ACE'. Fee: Call For Quote
	Scott Deming Fee: Call For Quote
	Jim Dillahunty DM Fee: Call For Quote
	Mary-Ellen Drummond Fee: Call For Quote
	Doug Fleener Fee: Call For Quote
	Lisa Ford Lisa delivers strategies for creating customer loyalty, customer focused culture, and building and training the right team - setting service standards that deliver results! Fee: Call For Quote
	Kevin Freiberg, PhD Recently named one of the "Top 30 Best Minds on Leadership" by Leadership Excellence Magazine, Dr. Freiberg is among the most influential voices on the speaking circuit today. Profiling revolutionary business leaders for over 20 years and creating roadmaps that help clients create their own revolutionary strategies for growth. Fee: Call For Quote
	Nancy Friedman Fee: Call For Quote
	Ken Futch Fee: Call For Quote
	Jeff Gee Jeff's proven, measurable results will show that Super Service goes beyond the normal customer service program�Super Service is designed with inherent core values such as 'having a desire to serve' that create a culture of service in every level of the company. Fee: Call For Quote
	Barbara Glanz Barbara's firm belief is that outstanding customer service, whether internal or external, MUST come from the heart! Fee: Call For Quote
	Rene Godefroy Fee: Call For Quote
	Myra Golden Fee: Call For Quote
	Jill Griffin Fee: Call For Quote
	T. Scott Gross Take-home Ideas...What customers want from a service experience... How to find, hire, and lead a team to deliver POS.... When and how to deliver Positively Outrageous Service Fee: Call For Quote
	Vivian Hairston-Blade Fee: Call For Quote
	Craig Harrison Fee: Call For Quote
	Lou Heckler Fee: Call For Quote
	Linda Henley-Smith Fee: Call For Quote

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Blog

• AT&T Delivers Customer Service APP

  ATT today announced a new TV app that gives customers convenient access to self-support information and tools for their AT&T U-verse TV service directly from their TV screen — another way AT&T is delivering a better experience to U-verse customers. … Continue reading →

  
  
• Top Ten Worst Companies In Customer Service

  The MSN’s Money Customer Service Hall of Shame is out and the top ten worst companies for 2011 is being led by Bank of America, who by the way, has been on the top ten list for the last 3 … Continue reading →

  
  
• Chick-fil-A, A Little Over The Top?

  Pat Lencioni, author of Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty says the Atlanta-based restaurant company [Chick-fil-A] is known for extraordinary service and customer loyalty, as well as strong financial performance. Anyone who … Continue reading →

  
  
• Looking To Build Customer Loyalty?

  Micah Solomon, bestselling author-Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customers Service Organization, offers six action items that will set the stage for building true, bankable customer loyalty. In these still-shaky economic times, it’s important to find … Continue reading →

  
  
• Customer Service Via Social Media

  Jay Topper , SR VP- Customer Success, at Rosetta Stone says “Social media sites are indispensable for defining customer support and creating the processes that drive revenue and keep customers coming back. Successful customer retention and acquisition strategies are more … Continue reading →

  
  
• Ten Customer Service Tips For Customer Loyalty Month

  The American Customer Satisfaction Index just released their latest survey indicating customer satisfaction is at a two-year low. Shep Hyken’s “Top Ten” list of customer service tips from his new book, “The Amazement Revolution” is a must read. Continue reading →

  
  
• In one word, the difference is ‘relationship.’

  None compare in service and skill to the Speakers Connection Continue reading →